Filter reset light

fernhill63

I have 3 Pega 100 air purifiers that I have had for about 6 months. Today the air filter indicator light turned red on 2 of them, so I replaced the filters but I am unable to get the filter light to reset on either machine.
I have turned both machines off and then back on, unplugged them and then restarted, all with no success
can you please advise me?

fernhill63

I took a video of the air purifier and sent it to support@okaysou.com just now.

Poppy

Thanks for your contact, we received you email and we will solve this for you ASAP.
According to the user manual, please remember to reset the air purifier after replacing the filters. If your purchased air purifier is Pega100 Air Purifier, please press the "On/ off" button until the buzzer beeps.
Any other questions, please feel free to contact us via support@okaysou.com.

fernhill63

Thanks, Poppy, for your help by email. I thought I'd post the solution to the problem here to possibly help other people with the same issue.
The trick is to press the power/on/off button and keep it pressed while you plug the unit back in after replacing the filter. This will reset the red light and then you can press the power/on/off button one more time to turn the unit back on.