We take you every order seriously, by contacting logistic officials, we guess your product has been lost.
You're our valued customer, please don't be worried about that.
We will resend a new item to you quickly, could you please open the attached picture for a check?
And we'll inform you of relative information right away once we get it.
Again, we sincerely apologize for the missing item!
Highly appreciate your kind understanding, which is a great encouragement