How to return or exchange goods purchased on Amazon website？

Okaysou

Thanks for your quick reply and useful information.

We take your order seriously. By checking, we notice that your order is fulfilled by Amazon and the time length of purchase is less than 30 days.After consulting Amazon officials, based on their 30-day free return and exchange policy, they advise you to apply for a new item or the full refund ( return it directly to Amazon warehouse). Therefore, your problem will be handled more quickly.

Please don’t be worried about the shipping fee, there will be a prepaid shipping label for you.

Again, we sincerely apologize for the great inconvenience and highly appreciate your kind understanding!

MMonroe828

Product was ordered 11/20/2020. AirMax8L. Fan is making a grinding noise. Should i send this to get fixed or exchange?

Poppy

For products bought from Okaysou, if there are any quality issues, please contact us to file a warranty claim. Please send us an email at support@okaysou.com explaining the quality issues and include the following information:
your Order ID
email address used for the order and date of purchase
the specific quality issue, including a video as proof of this issue
Once the claim is confirmed, we will provide you with a satisfied solution.