Thanks for your quick reply and useful information.
We take your order seriously. By checking, we notice that your order is fulfilled by Amazon and the time length of purchase is less than 30 days.After consulting Amazon officials, based on their 30-day free return and exchange policy, they advise you to apply for a new item or the full refund ( return it directly to Amazon warehouse). Therefore, your problem will be handled more quickly.
Please don’t be worried about the shipping fee, there will be a prepaid shipping label for you.
Again, we sincerely apologize for the great inconvenience and highly appreciate your kind understanding!
