Filter light does not shut off per instructions

Coreatid

I just changed the filter and attempted to turn off the filter indicator. It does not go off. Is there something else I should be doing when I swap out the filters? Any suggestions to correct this?

Okaysou

Hi there,
Thanks for your contact.
According to the user manual, we need to reset the air purifier after having a replacement of filters.

If your purchased air purifier is AirMic4S Air Purifier, please press the" button of filter light" for 3 seconds(not 3 times).
And if your purchased air purifier is AirMax8L Air Purifier, please press the "sleep mode "for 3 seconds as well.

If your purchased air purifier is AirMax10L Air Purifier, please press the" button of filter light" for 3 seconds as well.

Hope this message can help you.
If not, it's our great honor to offer further efficient aids.

Best regards,
Mile
Okaysou

LightsOut

I recently purchased a new AirMax8L Air Purifier. The problem that the change filter light
is on and will not turn off. I have read previous post and have pressed and change filter
and sleep mode light for 3 seconds but the change filter light will not turn off.

The unit arrived with scratches on top of unit. Is it possible that this is a refurbished unit
that was returned by a previous customer?

Since change filter light light will not turn off is the unit defective?

Alisa

LightsOut
Hi there,
Thanks for your contact.
I'm sorry for the inconvenience.
Please rest assured that we treat every customer very seriously, and what you receive must be brand new products. The scratches you mentioned may be caused by logistics. Could you please send your order information to our email : support@okaysou.com?
You are our precious guest, please rest assured that we will give you the perfect solution.
Sorry again for the great inconvenience caused to you.

Best regards,
Bella
Okaysou