Staying on red

megan2586

I've had the air purifier for months and it's never been red, now for the past 2 days it stays on red. What's going on?

Bella

It stays on red means the air quality is not good. It is recommended that you set the machine to the highest gear and run it all day for better air quality.

Luchifam

We have this same issue. The air purifier was working perfectly up until a little over a week ago. We have put it on turbo and it still will not change from red. Changed the filters still staying red.

Poppy

We are very sorry to hear this, could you please shoot a video of this issue so that our technology team can further investigate? It would be better to show us your product label on the video. And please send the video to- support@okaysou.com.
Again, sorry for the inconvenience caused to you. We will always stand behind our products and we will try our best to solve this for you.

Vandenwife

We have the same issue. We changed the filters and no change. It’s just staying on red…is this a known problem seeing as everywhere I google it comes up.?

Poppy

Vandenwife Hi, you can try to clean the dust off the sensor with a blower before installing the filter, and then to see if the light sensor works normally, please feel free to let us know if this can not help, and you can email us here: support@okaysou.com.

Brikylie95

I am having the same problem. Ran on turbo , blue light. 2 days later it's red. Changed filters and still red. Ran on turbo for 48 hours still red...

Poppy

Brikylie95 To offer a quick help, could you please shoot a video of this issue and send it to: support@okaysou.com so that our technology team can further investigate? And please also show us the product label in the video or take a picture of the product label, this is important and we need this information. We will try our best to solve this for you.

Reniseice

Mine is having the same issue. I have done everything you guys mentioned as well. It just stays on red.

Poppy

Reniseice To offer a quick help, could you please shoot a video of this issue and send it to: support@okaysou.com so that our technology team can further investigate? And please also show us the product label in the video or take a picture of the product label, this is important and we need this information. We will try our best to solve this for you.