Staying on red

megan2586

I've had the air purifier for months and it's never been red, now for the past 2 days it stays on red. What's going on?

Bella

It stays on red means the air quality is not good. It is recommended that you set the machine to the highest gear and run it all day for better air quality.

Luchifam

We have this same issue. The air purifier was working perfectly up until a little over a week ago. We have put it on turbo and it still will not change from red. Changed the filters still staying red.

Alice

We are very sorry to hear this, could you please shoot a video of this issue so that our technology team can further investigate? It would be better to show us your product label on the video. And please send the video to- support@okaysou.com.
Again, sorry for the inconvenience caused to you. We will always stand behind our products and we will try our best to solve this for you.

Vandenwife

We have the same issue. We changed the filters and no change. It’s just staying on red…is this a known problem seeing as everywhere I google it comes up.?

Alice

Vandenwife Hi, you can try to clean the dust off the sensor with a blower before installing the filter, and then to see if the light sensor works normally, please feel free to let us know if this can not help, and you can email us here: support@okaysou.com.

Brikylie95

I am having the same problem. Ran on turbo , blue light. 2 days later it's red. Changed filters and still red. Ran on turbo for 48 hours still red...

Alice

Brikylie95 To offer a quick help, could you please shoot a video of this issue and send it to: support@okaysou.com so that our technology team can further investigate? And please also show us the product label in the video or take a picture of the product label, this is important and we need this information. We will try our best to solve this for you.

Reniseice

Mine is having the same issue. I have done everything you guys mentioned as well. It just stays on red.

Alice

Reniseice To offer a quick help, could you please shoot a video of this issue and send it to: support@okaysou.com so that our technology team can further investigate? And please also show us the product label in the video or take a picture of the product label, this is important and we need this information. We will try our best to solve this for you.

rpizero

having same issue, I bought this air purifier on May 2022, being working for days and the light won't switch from red....

Alice

rpizero We have sent you a new air purifier. Your feedback is positive and we are honored that our product can meet your expectation. Any problems, please feel free to contact us through support email: support@okaysou.com, and we will solve this for you ASAP.

killerbee951

having same issue, I bought this air purifier in September 2022, worked great until last week now the light won't switch from red no matter what I do.

Alice

killerbee951 To offer quick help, could you please shoot a video of this issue so that our technology team can further investigate? And please also show us the product label in the video or take a picture of the product label, this is important and we need this information. Please send the video to our support email: support@okaysou.com with your order number, and we will solve this for you ASAP.

Sobellge

I am also having this issue now. Had it for a while. Just cleaned out the filters, but a dirty filter shouldn’t cause the sensor light to be red. Not sure why it’s red now. Tried cleaning the sensor area with a brush and air. No luck.

Alice

Sobellge To offer quick help, could you please shoot a video of this issue so that our technology team can further investigate? And please also show us the product label in the video or take a picture of the product label, this is important and we need this information. Please send the video to our support email: support@okaysou.com with your order number, and we will solve this for you ASAP.

NoelleCole

I am experiencing the same red light everyone here is describing on the air purifier. Please let me know how this can be resolved.

Alice

NoelleCole It stays on red means the air quality is not good. It is recommended that you set the machine to the highest gear and run it all day for better air quality. Or you try to replace this filter.And could you tell us your order number?

NoelleCole

Alice Hi Alice, my order number is #19821. The suggestions you provided did not work. Can I return this item to you, and can you issue a refund since this product is not working properly?

Alice

NoelleCole We have watched the video you sent carefully. The red light reminds you to replace the filter.Please remember to reset this air purifier after replacing this filter.If your purchased air purifier is AirMic 4S/ Apollo 718/ Cayman 608 Air Purifier, please press the button of "filter reset indicator" for 3 seconds (not 3 times).
Please rest assured that if this issue can't be solved,we will give you a perfect solution.